FAQ's (Frequently Asked Questions)

How should I submit an order?

• From the quick view or product detail page, select the item you wish to buy and click the "Buy Now" button. • After that, you have the option to either check out right away or carry on shopping. • When you're done shopping, select Shopping Cart in the upper right corner of the page, then go to the checkout. • Your order number and an email verifying it will be sent to you.

How can I find out how my order is progressing?

A special tracking link will be sent to the email address you registered with after shipment. Use the tracking URL to follow the order.

I placed an order that I forgot to complete. Are you able to alter a current order?

After an order has been placed, it cannot be added to or edited. If you would like to order more than one product, you can place a second order.

How can I locate a product that I saw in a store online?

To find a product by category, keyword, model code, or model name, utilize our search function.

How frequently do new products get introduced to internet retailers?

Check back frequently for new products and fantastic deals as we regularly add products to our online stores and also offer new bargains and promotions.

How will my order be paid for?

We take all major credit and debit cards as forms of payment. Other possible payment methods include EMI, Net Banking, and wallet payments. You can be sure that your information will be kept safe and secure because all information submitted to our systems is encrypted.

How can I receive an invoice for the order I placed?

After your order is confirmed, you will receive the invoice via mail. When the shipment is delivered, the invoice is also available.

Do you ship to every Indian pin code?

Our delivery partners cover the majority of Indian pin codes for handling e-commerce shipments. On each product page, you can enter your geographical pin code to verify the anticipated delivery date.

Is it possible for me to request a particular delivery date or time slot?

At this time, we are unable to accommodate such demands.

When I open the box and discover damage to the product, what should I do?

It's best to avoid self-opening equipment that requires installation, such as geysers, dishwashers, water purifiers, and chimneys. A Faber service professional will open the box for installation; if the product is damaged, the expert will note it on the job sheet, which will allow you to request a replacement or refund.

If the product doesn't need to be installed, please send us pictures and videos of the broken item along with the invoice and packing box. We'll help you choose the greatest option available.

What's the timeline for when I can expect the refund?

After the merchandise is returned to our warehouse, you will get your money refunded into the original payment method you used when placing the order within 7 to 10 business days.

What is Ezik’s customer care number?

Toll-Free Number: 1800-2093484 Email: ezik@gmail.com.com

What are the working hours for customer care?

Customer Care is available from 8:00 AM to 8:00 PM, 7 days.